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Hard for you to say you’re sorry?

Sales and Marketing Management

New research we conducted with Professor Nick Lee of Warwick Business School focuses on the apology because unless those three recovery activities are communicated effectively in the right apology framework, you reduce the possibility that everyone inside your affected client company will appreciate and give you credit for your efforts.

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Letting Others Shine Can Get You Sky-High Referral Rates

Sales and Marketing Management

Giving at the beginning of a business partnership boosts the value of your currency and creates an emotional link that encourages positive word of mouth. Plus, a study published in the Journal of Marketing Research found that customers who were given a product were 20 percent more apt to talk it up.

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At Sea With the Marine Birds of the Raincoast: A Book Review

10,000 Birds

This is the story of Fox’s experiences on board the Achiever, the research vessel of the Raincoast Conservation Foundation. It’s a small group of 10 to 12 researchers and crew members, and Fox is the sole person responsible for the bird surveys. Rocky Mountain Books, July 2016. by Caroline Fox. 304 pages or 272 p.

Fox
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Combating Disengagement: What can be done about workers’ lack of interest in their jobs?

Sales and Marketing Management

The percentage of engaged workers was also 34 percent in March 2016.). Many of the managers, sales coaches and consultants who responded to a query we posted while researching this story said purposeful work is the only way to drive engagement. those who are involved in, enthusiastic about and committed to their work and workplace?—?is

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Adventures of a Louisiana Birder: One Year, Two Wings, Three Hundred Species–A Book Review

10,000 Birds

The book focuses on two listing events: her 2012 Louisiana Big Year and her 2016 Louisiana 300 Year. Marybeth Lima’s ‘real life’ work is academic, she is a professor of biological and agricultural engineering as Louisiana State University with research interests in community-based design and service-learning in engineering.

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Bird of Prey: The Story of the Rarest Eagle on Earth – A Film Review

10,000 Birds

The best moments are when the film simply lets the images do the work and we watch the eagles soar, hunt, and take care of their nest and their totally adorable eaglet, composer David Majzlin’s original music echoing our emotions of wonder. Personally, I would prefer simply the sounds of the rainforest.) Tampos, G., & Salvador, D.