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Hard for you to say you’re sorry?

Sales and Marketing Management

New research we conducted with Professor Nick Lee of Warwick Business School focuses on the apology because unless those three recovery activities are communicated effectively in the right apology framework, you reduce the possibility that everyone inside your affected client company will appreciate and give you credit for your efforts.

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3 Lessons on How to Growth-Hack Like a Pro

Sales and Marketing Management

While there is no right or wrong way to execute a growth hack, I recommend applying these three business-tested lessons: . Lesson #3 : To achieve product/market fit, revamp your approach to innovation by using your best customers as your research laboratory.

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Urban Ornithology: 150 Years of Birds in New York City–A Book Review

10,000 Birds

The authors’ detailed delineation of problems with the accuracy of NYC breeding bird surveys or with the limits of historical writings may test a reader’s patience. They wrote books and published research. It’s a very mixed chapter. Their sightings were published in Birdlore , the Auk , the Kingbird , and the Linnaean Newsletter.

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Birding Shanghai in December 2022

10,000 Birds

Azure-winged Magpies fail to pass the mirror test, a test commonly used to determine self-recognition. While the source does not say so directly, it hints that this means the species is not as intelligent as Eurasian Magpies (which pass the test). ” The feeling of not knowing about this is almost unbearable.

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