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Engaging B2B Customers Through Immersive Experiences

Sales and Marketing Management

In today’s experience economy, more and more consumers prioritize doing over having. That includes all generations, not just millennials, as recent surveys indicate nearly 75 percent of consumers prefer to increase spending on experiences rather than physical possessions. Step Two: Immerse Them in Your Brand.

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Want to Create Amazing Experiences? Start With Design Thinking.

Sales and Marketing Management

Author: Pete Dufner As a creative director in a past life, I witnessed Natasha Jen’s “Design Thinking is Bull ” presentation back at the HOW conference in 2017. It centers on the participant’s entire journey and infuses all the things that make up an amazing experience: intrigue, inspiration, influence, impression, interruption and immersion.

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4 Steps for Customer Experience Success

Sales and Marketing Management

Author: Irina Jakovleva Building a business cemented in the customer experience is table stakes in today’s connected economy for both B2B and B2C organizations. In fact, a recent report from Gartner found that 89 percent of marketers expect that customer experience will be their primary differentiator in 2017.

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Mobile Tours Can Replace Flagging Trade Shows

Sales and Marketing Management

This gold standard of education brought awareness to potential clients and gave brands a platform to flaunt their latest products. According to the 2017 Center for Exhibition Industry Research Index Report, the fourth quarter of 2016 was yet another sign the reign of trade shows is over.

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A front-row seat at a failed business experiment

Sales and Marketing Management

Business journalist Aimee Groth lived through the first three years of Hsieh’s “community as a startup” experiment. SMM: Tony’s self-imposed deadline for Downtown Project was January 2017. What I gather is that Jeff Bezos likes having a leader like Tony as part of the Amazon brand because Tony is experimental and Jeff is as well.

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Defining the Real Buyer

Sales and Marketing Management

For example, one study by Marketo found that 79% of buyers “are only likely to engage with a brand… if those promotions are directly tied to how they have interacted with the brand previously.” This is as true for business-to-business buyers as it is for consumers, as Marketo notes in its 2017 The State of Engagement report. .

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The Missing P(iece) In the Sales Enablement Puzzle

Sales and Marketing Management

In fact, just one-third (34 percent) of organizations surveyed for CSO Insights’ 2017 Sales Enablement Optimization Study reported achieving the majority or all of their objectives. As a result, sales reps’ previous experience selling for another company isn’t always transferrable when it comes to selling for you.

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