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Elevating the customer experience

Sales and Marketing Management

Author: TIM HOULIHAN In a 2018 survey, Bain & Company discovered that 80 percent of companies believe their customer experience is not only better than average, it’s “superior.” The trouble is that in the same survey, only 8 percent of customers believed they were receiving a superior experience.

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Birding the Eshowe area, South Africa

10,000 Birds

As usual, my experience with such boardwalks was somewhat underwhelming, as was Eshowe as a whole, but there were still a few birds worth mentioning at the forest and in the area surrounding Eshowe. In 1964, two researchers described a new species, the White-chested Tinkerbird, and brought a specimen back to the UK.

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The Shorebirds of North America: A Natural History and Photographic Celebration–A Book Review

10,000 Birds

It’s a book that counterpoints and combines facts and personal experiences, science-based and eloquent writing styles, textual description and visual information, a history of abundance and an uncertain future. They are by Karlson, from his years as a research biologist in Alaska, and Ted Swem, a U.S.

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8 Sales Enablement Predictions for 2018

Sales and Marketing Management

As sales organizations look to succeed in 2018 and beyond, they need to stay abreast of important trends that will impact how – and how successfully – their reps sell. In 2018, we’ll see technology fill in some gaps, to guide and augment what sales managers do. In the meantime, best wishes for a prosperous 2018!

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What the rings reveal

10,000 Birds

Then it’s a matter of doing a little research on the internet to find who rang the bird you saw, and then emailing the details of your sighting. Once again the bird disappeared, or at least wasn’t reported, until it was noted at Titchwell RSPB Reserve on the North Norfolk coast on 10 July 2018.

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Birds of Belize & Birds of Costa Rica: A Field Guide Review Doubleheader

10,000 Birds

The first is that the illustrations by Dale Dyer are based, and largely seem to be the same, as the illustrations for his previous guide Birds of Central America: Belize, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama (co-authored with Andrew Vallely, PUP, 2018). © 2018, Princeton University Press D. © 2003 text H.

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Birding Zamorano University in Honduras

10,000 Birds

To this tasty tropical cocktail concocted in July 2018, we added one more volatile ingredient in the form of a contingent of Americans and Hondurans sponsored by the Honduras Institute of Tourism. One of the many research stations owned by Zamorano lies high in the mountains on the way to Tegucigalpa.

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