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8 Sales Enablement Predictions for 2018

Sales and Marketing Management

As sales organizations look to succeed in 2018 and beyond, they need to stay abreast of important trends that will impact how – and how successfully – their reps sell. In 2018, we’ll see technology fill in some gaps, to guide and augment what sales managers do. In the meantime, best wishes for a prosperous 2018!

2018 91
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Elevating the customer experience

Sales and Marketing Management

Author: TIM HOULIHAN In a 2018 survey, Bain & Company discovered that 80 percent of companies believe their customer experience is not only better than average, it’s “superior.” The trouble is that in the same survey, only 8 percent of customers believed they were receiving a superior experience.

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Birding Zamorano University in Honduras

10,000 Birds

To this tasty tropical cocktail concocted in July 2018, we added one more volatile ingredient in the form of a contingent of Americans and Hondurans sponsored by the Honduras Institute of Tourism. One of the many research stations owned by Zamorano lies high in the mountains on the way to Tegucigalpa.

Honduras 195
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Birds of Belize & Birds of Costa Rica: A Field Guide Review Doubleheader

10,000 Birds

The first is that the illustrations by Dale Dyer are based, and largely seem to be the same, as the illustrations for his previous guide Birds of Central America: Belize, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama (co-authored with Andrew Vallely, PUP, 2018). © 2018, Princeton University Press D. © 2003 text H.

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Far From Land: The Mysterious Lives of Seabirds–A Book Review

10,000 Birds

This is essentially a survey of ornithological marine research told in the voice of one of its most passionate and experienced participants. Mostly, as you can probably tell from the last paragraph, I learned how a marine ornithologist thinks, and how challenging this research can be.

Albatross 127
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What the rings reveal

10,000 Birds

Then it’s a matter of doing a little research on the internet to find who rang the bird you saw, and then emailing the details of your sighting. Once again the bird disappeared, or at least wasn’t reported, until it was noted at Titchwell RSPB Reserve on the North Norfolk coast on 10 July 2018.

Lithuania 130
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Hard for you to say you’re sorry?

Sales and Marketing Management

a faulty experience with you. A study appearing in the February 2018 edition of the Journal of Business & Industrial Marketing was the first to prove its relevance in a B2B setting and provide a preliminary model for achieving the SRP with business customers (“The Service Recovery Paradox in B2B Relationships,” Hübner, et al).