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Author: Ron Carson Just about every marketer today has been told to listen to the voice of the customer to inform marketing strategy. VOM involves active listening to gain a more complete picture of broader market issues, brand perception and why potential customers did or didn’t choose your products. . Step away from the groupthink.
Forrester reports that 55 percent of adults will abandon online purchases if they can’t find a quick answer to a question, with 77 percent stating that good online customer service is the most important thing a company can do for them. Increased Conversion Rates. When used correctly, live chat can increase sales by driving conversion rates.
Companies will cut back on MarTech spend and focus on what actually works, says Adam Smartschan, vice president of innovation and strategy at Altitude Marketing. are going to be abandoned in droves.”. According to a LinkedIn survey, 62% of B2B companies said that video was highly effective for driving brand awareness.
Businesses must anticipate market twists and turns, sniff out competitor strategies, and respond swiftly to stay relevant. After decades of fine-tuning sales strategy, SalesFuel used its hard-won knowledge to create SalesCred, which offers individualized insights, solid pre-call prep, and tactics to hone sales skills.
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