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Improving the Post-Sale B2B SaaS Customer Experience

Sales and Marketing Management

While user adoption and change management have always been the most critical of requirements of a new software implementation, SaaS vendors know that expansion and renewals depend upon satisfied users and ROI. If these sentiments are not addressed, it can hinder adoption and ruin your company’s reputation. Covering the Bases.

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Improving the Post-Sale B2B SaaS Customer Experience

Sales and Marketing Management

While user adoption and change management have always been the most critical requirements of a new software implementation, SaaS vendors know that expansion and renewals depend upon satisfied users and ROI. If these sentiments are not addressed, it can hinder adoption and ruin your company’s reputation. Covering the bases.

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How to Make a Remote Sale

Sales and Marketing Management

Most teams are rapidly adapting to remote work environments and the adoption of technologies to facilitate more collaboration and face time. In our experience training and coaching thousands of sales professionals all over the world – this is an obvious skill that is often overlooked. The need for connection is great and simple.

Agenda 157
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Creative Virtual Strategies to Engage with Clients

Sales and Marketing Management

Lastly, don’t be afraid to abandon the typical meeting style to create experiences with clients. While some of these activities are impossible in today’s times, virtual experiences can bring a lot of value to your clients. Invite them to a virtual happy hour, an online fitness class, or an exclusive webinar they’d enjoy.

Agenda 71
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3 Tips to Boost Customer Retention and Growth

Sales and Marketing Management

It’s an attitude that many customer service departments adopt. If not, be prepared to guide them toward a better experience. Offer webinars. To overcome your knowledge gaps about the customer experience, conduct research. If customers call in, reps spring into action. If not, they assume all is well. The remedy?

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5 Smart CRM Hacks That Lead to Faster Selling

Sales and Marketing Management

On the other hand, almost 90 percent of clients will pay more for a better customer experience. Whenever your leads visit a specific page, CRM will automatically send them a sales pitch or the invitation to check out another piece of content such as eBooks or webinars. Did you know that feeling unappreciated is the No.

Seals 67
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The Hottest Trends in Inside Sales

Sales and Marketing Management

Expect sales’ appreciation of AI to continue to grow and AI adoption to explode by more than 150% in the next two years. We will see more virtual events and ever-greater specialization: Companies will increase their reliance on virtual sales events, webinars and web-conferencing sales calls. Reps and robots learn to co-exist.