3 Tips to Boost Customer Retention and Growth
Sales and Marketing Management
MARCH 14, 2018
It’s an attitude that many customer service departments adopt. Offer webinars. Enhancing loyalty is worthwhile because if you raise retention by just five percent, you could increase profitability by more than 25 percent. If customers call in, reps spring into action. If not, they assume all is well. The remedy?
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