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3 Tips to Boost Customer Retention and Growth

Sales and Marketing Management

It’s an attitude that many customer service departments adopt. Offer webinars. To overcome your knowledge gaps about the customer experience, conduct research. The proverb “No news is good news” tells us to assume everything is going well as long as we hear nothing to the contrary. If customers call in, reps spring into action.

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The Hottest Trends in Inside Sales

Sales and Marketing Management

Expect sales’ appreciation of AI to continue to grow and AI adoption to explode by more than 150% in the next two years. We will see more virtual events and ever-greater specialization: Companies will increase their reliance on virtual sales events, webinars and web-conferencing sales calls. Reps and robots learn to co-exist.

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This Is Not Your Father’s Marketing Plan, and That’s Good

Sales and Marketing Management

Author: Paige Musto In marketing, much like in life, success is often a function of how well you plan – how much you’re willing to research, strategize, optimize your approach. In the Expand phase, think about training and adoption. How do you cultivate happy customers who love you, keep buying and recommend you to others?

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5 Smart CRM Hacks That Lead to Faster Selling

Sales and Marketing Management

According to the research, effective sales organizations are 81 percent more likely to be practicing consistent usage of a CRM. Whenever your leads visit a specific page, CRM will automatically send them a sales pitch or the invitation to check out another piece of content such as eBooks or webinars. Reduce Data Entry.

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article thumbnail

This Is Not Your Father’s Marketing Plan, and That’s Good

Sales and Marketing Management

Author: Paige Musto In marketing, much like in life, success is often a function of how well you plan – how much you’re willing to research, strategize, optimize your approach. In the Expand phase, think about training and adoption. How do you cultivate happy customers who love you, keep buying and recommend you to others?