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Improving the Post-Sale B2B SaaS Customer Experience

Sales and Marketing Management

While user adoption and change management have always been the most critical of requirements of a new software implementation, SaaS vendors know that expansion and renewals depend upon satisfied users and ROI. If these sentiments are not addressed, it can hinder adoption and ruin your company’s reputation. Measure and refine.

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Improving the Post-Sale B2B SaaS Customer Experience

Sales and Marketing Management

While user adoption and change management have always been the most critical requirements of a new software implementation, SaaS vendors know that expansion and renewals depend upon satisfied users and ROI. If these sentiments are not addressed, it can hinder adoption and ruin your company’s reputation. Measure and refine.

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How to Make a Remote Sale

Sales and Marketing Management

Most teams are rapidly adapting to remote work environments and the adoption of technologies to facilitate more collaboration and face time. He will be presenting a free webinar with colleague Jeff Cochran at 2 p.m. Even more oddly, it is a crisis with no clear time horizon to help establish expectations. . Connection breeds trust.

Agenda 157
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Creative Virtual Strategies to Engage with Clients

Sales and Marketing Management

Invite them to a virtual happy hour, an online fitness class, or an exclusive webinar they’d enjoy. We recommend adopting a three-week follow-up process. While some of these activities are impossible in today’s times, virtual experiences can bring a lot of value to your clients. Communication Topics.

Agenda 71
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Sales Enablement In a Remote Work Reality

Sales and Marketing Management

Live training and webinars can be a much greater time commitment for presenters who have to repeat the information for different audiences on different schedules, and can pose scheduling hassles for attendees too.). For events (such as sales kick-offs), how can I preserve the pre-work, event work and post-work structure to maximize retention?

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3 Tips to Boost Customer Retention and Growth

Sales and Marketing Management

It’s an attitude that many customer service departments adopt. Offer webinars. The proverb “No news is good news” tells us to assume everything is going well as long as we hear nothing to the contrary. If customers call in, reps spring into action. If not, they assume all is well. The remedy?

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The Hottest Trends in Inside Sales

Sales and Marketing Management

Expect sales’ appreciation of AI to continue to grow and AI adoption to explode by more than 150% in the next two years. We will see more virtual events and ever-greater specialization: Companies will increase their reliance on virtual sales events, webinars and web-conferencing sales calls. Reps and robots learn to co-exist.