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4 Steps for Customer Experience Success

Sales and Marketing Management

Author: Irina Jakovleva Building a business cemented in the customer experience is table stakes in today’s connected economy for both B2B and B2C organizations. In fact, a recent report from Gartner found that 89 percent of marketers expect that customer experience will be their primary differentiator in 2017.

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On "Animal Activism"

Animal Person

I've used the term "animal activism" lately as an experiment. With more than 2 million members across the globe, PETA is the largest animal advocacy group and comparable in size to the human rights organization, Amnesty International. First, note that now PeTA is an "animal advocacy group." daily, in the blogosphere.

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On the Vegan "Diet"

Animal Person

However, there's a context here, and that context is that the message is coming from an organization that focuses on the science angle of our use of sentient nonhumans (i.e., Though the health argument isn't ironclad and I wouldn't want to make it the center of my advocacy, I have to remember who the messenger is here and what the context is.

Vegan 100
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For the Budding Vegan Author

Animal Person

Books are obvious opportunities for advocacy and vegan education. All kinds of things happen during the writing process because it is organic. In my experience, the biggest problem for prospective authors is that they don't know who their audience is and they say "everybody should read my book and can benefit from it."

Vegan 100
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Managing for peak performance in a remote worker world

Sales and Marketing Management

Author: Paul Nolan On the first Friday in March this year, Jeb Ory led an employee appreciation celebration at the Arlington, Virginia, headquarters of Phone2Action, a provider of advocacy software that enables organizations to create grassroots marketing campaigns. The shift to WFH. Like Phone2Action, businesses across the U.S.

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Buyers To Sellers: ‘It’s Not You, It’s Me’

Sales and Marketing Management

Gartner reports that 77% of B2B buyers rate their purchase experience as extremely complex or difficult, and that 95% of buying groups revisit decisions at least once as new information emerges. The most successful organizations today aren’t solving for a sales problem, they’re solving for a human problem,” says Adamson.

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Pricing challenges posed by a pandemic

Sales and Marketing Management

Forrester SiriusDecisions research has shown that previous experience with a company is by far the biggest driver for purchasing one offering over another. The trust your organization has with your customers is equity that should be nurtured now more than ever before. Ensure your pricing rewards your loyal customers.