article thumbnail

4 Steps for Customer Experience Success

Sales and Marketing Management

Author: Irina Jakovleva Building a business cemented in the customer experience is table stakes in today’s connected economy for both B2B and B2C organizations. In fact, a recent report from Gartner found that 89 percent of marketers expect that customer experience will be their primary differentiator in 2017.

article thumbnail

How to Make a Remote Sale

Sales and Marketing Management

Provide a focused agenda. In our experience training and coaching thousands of sales professionals all over the world – this is an obvious skill that is often overlooked. The agenda provides a clear plan for the conversation to ensure you respect their time and achieve both parties’ goals.

Agenda 157
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Beljarica Backwaters: Some good news announced (but not yet official)

10,000 Birds

Now, I have mixed feelings: cautious and by experience mistrustful, but happy. Yet, the environmental problems are pulling people together, uniting the people with very different political views with the simplest of all agendas: “We want to breathe clean air, we want clean tap water.” Golden Jackals in Beljarica.

Serbia 274
article thumbnail

Creative Virtual Strategies to Engage with Clients

Sales and Marketing Management

Lastly, don’t be afraid to abandon the typical meeting style to create experiences with clients. While some of these activities are impossible in today’s times, virtual experiences can bring a lot of value to your clients. Before the meeting begins, create and share an agenda with your client.

Agenda 71
article thumbnail

The Best Sales Presentations Tap into Audience Expertise

SalesFuel

However, consider the frightening circumstance where members of your audience have more experience or credibility on the subject than you. Shrewdly, this is the time to abandon your agenda and pivot your role from presenter to facilitator. Nobody’s likely to call you out. Positivity, patience and well-crafted questions.

Agenda 52
article thumbnail

An Embarrassment of Riches

10,000 Birds

A surplus of quality birding experiences kept me from making my reports, which is embarrassing. This visit to southern Spain, however, fell in the middle of raptor migration, so flamingos were not on my agenda. But I couldn’t even find time to finish processing my photos and identifying the birds they showed.

Spain 162
article thumbnail

The Six Secrets to Superior Sales Kickoffs

Sales and Marketing Management

It’s easy and tempting to simply repeat the general format and agenda of past meetings. Secret 3: Set the agenda early. The next step should be to assemble a first draft of the agenda. There are no shortcuts to superior SKOs, though. Sales kickoffs adjourn, but these six secrets ensure they never end.

Agenda 97