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How to Excel at Delivering the Right Client Experience

SalesFuel

Each industry is challenged to provide a personalized client experience (CX) for their set of unique customers. The Right Client Experience Varies by Industry Hospitality views loyalty as a growth engine. In a nutshell, that’s the product of the right client experience. How would you know?

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Birding in a Refinery

10,000 Birds

I won’t get into the details (for there are many) in this post, but for those interested in learning more about this incredible (and personally significant) place, feel free to have a read of this local newspaper article. Due to the plethora of bird species around, invariably we were to experience something breathtaking.

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Want to Create Amazing Experiences? Start With Design Thinking.

Sales and Marketing Management

That’s why I approached this article carefully, with eyes wide open and BS detectors set on high. (If Here at Creative Group, design thinking helped lead to the genesis of i|xperience® – our proprietary, human-centered design methodology. If you haven’t seen her video yet, it’s 13 minutes well spent.). Alexa, what’s design thinking?

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Birding the Datang area, Yunnan

10,000 Birds

I usually restrict my unfair jokes to humans. When searching for information on the Black-headed Sibia , I stumbled across a promising-sounding web page titled “ Uncovering the Fascinating Behaviors of the Black-headed Sibia “ However, the article itself disappoints. A weight loss strategy also recommended for humans.

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Bird Talk: An Exploration of Avian Communication–A Book Review

10,000 Birds

The six chapters that follow explore bird communication in mating; defending territory; rearing children; responding to predators; interacting with neighbors and functioning in large groups; and communicating successfully in a noisy human world. There is so much here! I do wish there was more about research on female bird song.

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Vultures, Human Evolution, Global Warming, and Windmills

10,000 Birds

The topic was the concept of humans as predators, or hunters, or really, eaters of meat, and I was discussing the many ways in which people misconceived this notion. This allowed them to carry out experiments such as giving some bones to the hyenas to see what they would look like after being munched on for a while.

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Owling in Trinidad & Tobago

10,000 Birds

While preparing an article this week for a local newspaper on the nighttime denizens of Tobago, it crossed my mind that I never considered owls as a group, far less target species for any particular outing (except for a select few, upon which I shall expound here). Ferruginous Pygmy-Owl. He took a few pictures and moved on. Perhaps heard?

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