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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

A recent study by the Relational Capital Group revealed that 89% of senior leaders believe that relationships are the most important factor in their success year over year. The way to tell which companies are the pretenders and which are legit is by asking just one simple question: “Who is in charge of your company’s customer experience?”

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Engaging B2B Customers Through Immersive Experiences

Sales and Marketing Management

Author: Maura McCarthy, Vice President, Communication Solutions, ITA Group, Inc. In today’s experience economy, more and more consumers prioritize doing over having. Tapping in to the experiential trend is essential for building a brand, engaging B2B customers, and driving sales. Step Two: Immerse Them in Your Brand.

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Want to Create Amazing Experiences? Start With Design Thinking.

Sales and Marketing Management

Here at Creative Group, design thinking helped lead to the genesis of i|xperience® – our proprietary, human-centered design methodology. It centers on the participant’s entire journey and infuses all the things that make up an amazing experience: intrigue, inspiration, influence, impression, interruption and immersion.

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Why Birders Dig Darwin

10,000 Birds

Sometimes we have good days where we discover a long-lost friend or a brand-new one. The biologist David Haig explains, “Speciation comes about when there is recombination and isolation between different groups of genes, so that no longer can genes in one group be recombined with genes in another group.”

Groups 191
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A Brief Tour of Uganda, The Pearl of Africa

10,000 Birds

By the time this post publishes, I’ll be on an airplane heading back to the United States following a truly remarkable two week visit to Uganda as part of a group of western birders visiting there to promote the inaugural African Birding Expo. In the relatively brief period, my group had something on the order of 450 species.

Uganda 168
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It’s time for a new understanding of tanagers

10,000 Birds

” But the tanager brand is changing. ” Bill shape and systematics For a long time, the colorful, diverse, and species-rich group of primarily New World birds called nine-primaried oscines (about 10 percent of all living bird species) were classified largely by the shapes and sizes of their bills.

2003 223
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How to Use Experiences to Motivate and Unite Your Sales Team

Sales and Marketing Management

To motivate and unite your sales team, you must create lasting, memorable and influential experiences that encourage them to believe in the goals you set before them. Experience is the most underrated problem-solving asset in business. Experiences are the most effective way to get people to arrive at your desired behaviors and beliefs.