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Your employees don’t share their customer’s perspective, and therefore, find it difficult to empathize, show compassion or anticipate customers’ needs. . . This involves inspiring employees to know their clients’ industry better than they do, and to serve as trusted advisors or resource brokers.
Live with compassion, honor, and humility – the key qualities that Charlie embraced and exemplified in his service to others. Marc Demetriou is a nationally ranked mortgage broker based in New Jersey and the author of “Lessons From My Grandfather: Wisdom for Success in Business and Life” (Highpoint Life).
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