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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

A recent study by the Relational Capital Group revealed that 89% of senior leaders believe that relationships are the most important factor in their success year over year. This involves inspiring employees to know their clients’ industry better than they do, and to serve as trusted advisors or resource brokers.

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To Manage Effectively, Leaders Empower New "Alpha" Behavior

SalesFuel

Whether it’s solid revenue or connections to the right power brokers, bosses hesitate to take out their alpha managers. Training The training should emphasize emotional intelligence. More than one study has found that emotional intelligence is necessary for supervisors to manage effectively. They may also be high producers.

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Traits Employers Look For in a Candidate

SalesFuel

Personality traits employers look for, such as adaptability and emotional intelligence, are often the foundation of job satisfaction and retention. Emotional Intelligence Emotional intelligence (EQ) refers to understanding and managing ones emotions while empathizing with others. Collaboration isn't just nice to have.