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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

However, most haven’t done what it takes to be a world-class customer service organization. . The way to tell which companies are the pretenders and which are legit is by asking just one simple question: “Who is in charge of your company’s customer experience?” First, most frontline employees don’t know what “world-class” looks like.

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Teaching Ornithology in High Schools

10,000 Birds

Based on his own experiences teaching ornithology to high school students in California, he believes that high school student often just need the spark of an interesting elective class that fills a graduation requirement. In other words, a “spark class” rather than a “spark bird.” And many become birders.

2018 264
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Classy, Elegant Bird Art from Costa Rica

10,000 Birds

In Costa Rica, lately, I have been enjoying the class and elegance of bird poster art produced by CaraCara. A locally owned company started by Birding Experiences founder and guide Diego Quesada (with whom I have watched Buff-breasted Sandpipers among other birds), CaraCara offers poster art of bird families that occur in Costa Rica.

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Best Bird of the Weekend (First of 2014)

10,000 Birds

From atop a terrific sledding hill, I enjoyed watching American Tree Sparrows lend class and native charm to flocks of House Sparrows. If you’ve blogged about your weekend experience, you should include a link in your comment. Hope you enjoyed at least part of the excitement! What was your best bird of the weekend?

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Why I Despise Seagulls: A Tale of Humiliation

10,000 Birds

Allow me to share with you two traumatic experiences that have cemented my deep-seated aversion to these audacious avians. The Crêpe Catastrophe It was supposed to be a delightful class trip, a day of carefree fun with friends. Trust me, I speak from experience. So, the next time you see a seagull, beware.

Cats 246
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Cory’s Shearwater Uses Mental Map of Pelagic Odor

10,000 Birds

At some point, perhaps in the middle of class, perhaps after class, perhaps in an email I receive later, this question gets asked: “How do migratory birds not get lost when the Earth’s magnetic field reverses?”

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Come See Birds and…Everything

10,000 Birds

But we frame these birding highlights within a broader, more comprehensive experience, visiting world-class museums, archaeological sites, and cultural landmarks. The ruins of the Roman city of Glanum are an excellent place to look for bee-eaters and nightingales.