Emotional Experience Game 
SalesFuel
MARCH 21, 2024
Each industry is challenged to provide a personalized client experience (CX) for their set of unique customers. The Right Client Experience Varies by Industry Hospitality views loyalty as a growth engine. In a nutshell, that’s the product of the right client experience. How would you know?
Sales and Marketing Management
MAY 18, 2018
In today’s experience economy, more and more consumers prioritize doing over having. That includes all generations, not just millennials, as recent surveys indicate nearly 75 percent of consumers prefer to increase spending on experiences rather than physical possessions. Step One: Know What Motivates Your Customers.
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Sales and Marketing Management
JANUARY 25, 2021
Author: Andres Lares Negotiation is a soft skill and as a result it requires both training and real world experience to improve. At Shapiro Negotiations Institute , one of our tools is to turn to a tried-and-true game of high-stakes and higher-rewards to perfectly illustrate the fundamentals of great negotiations. And it works.
Sales and Marketing Management
APRIL 13, 2020
Today, making or breaking the remote-sales game relies fully on our ability to make those connections. To balance reason with emotion. In our experience training and coaching thousands of sales professionals all over the world – this is an obvious skill that is often overlooked. Begin with an Understanding of the New Reality.
SalesFuel
AUGUST 21, 2024
How Olympians face feedback Gervais’s experience working with athletes in four different Olympic Games gave insights into how they effectively manage feedback. Managing your emotional response will help truly listen to suggestions for improvement. First, he notes that a circle of trusted advisors is a must.
Sales and Marketing Management
APRIL 2, 2018
Simply put, change your mindset, change your game. Jeb Blount is a leading expert on how human relationships impact account management, customer experience, leadership, and sales. Author: Jeb Blount There is no easy button in sales. Fact: Most sales professionals are not too keen on prospecting. No surprise there.
Sales and Marketing Management
JULY 21, 2019
Organizations can ease their new hires into the onboarding experience, even prior to Day 1, with pre-boarding. For example, if an organization has a key, new product release coming up, sales reps might be required to view two training modules on the solution – and then submit a video of how they’d pitch the product for evaluation.
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