Remove Emotional Remove Experience Remove Humane
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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

The way to tell which companies are the pretenders and which are legit is by asking just one simple question: “Who is in charge of your company’s customer experience?” The majority of companies don’t have anyone who owns their customer experience or who loses sleep at night over how the company is treating customers.

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7 Disruptive Emotions That Sabotage Your Selling

Sales and Marketing Management

In fact, it’s one of the most painful of all human experiences. The best salespeople master techniques to get past the noes and keep pushing toward the yeses – but in the process, they must field a lot of emotional turmoil. This is why managing disruptive emotions is the primary meta-skill of sales. Desperation.

Emotional 101
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How to Excel at Delivering the Right Client Experience

SalesFuel

Each industry is challenged to provide a personalized client experience (CX) for their set of unique customers. The Right Client Experience Varies by Industry Hospitality views loyalty as a growth engine. In a nutshell, that’s the product of the right client experience. How would you know?

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Engaging B2B Customers Through Immersive Experiences

Sales and Marketing Management

In today’s experience economy, more and more consumers prioritize doing over having. That includes all generations, not just millennials, as recent surveys indicate nearly 75 percent of consumers prefer to increase spending on experiences rather than physical possessions. Step One: Know What Motivates Your Customers.

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Finding Emotional Connection is The Most Critical Role In Any Sale

Sales and Marketing Management

Acclaimed neuroscientist Antonio Damasio of the University of Southern California conducted research several years ago that highlighted the importance of emotions in decision making. However, due to his damaged brain he did not feel or experience emotion the way a normal person did. Being More Human. I’m glad you asked.

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Swamp Angel

10,000 Birds

So modest and retiring is this well named woodland recluse that it will not sing if it suspects humans are taking notice of it. Perhaps it feels some measure of security from human intervention in subdued light. To hear the song at its best, one must be there at twilight, which eliminates most people.

New York 230
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The Wildlife Rehabilitator’s Wish List

10,000 Birds

The general public is out and about, birds and animals are raising their young, and human/wildlife interaction is at its peak. They’d also have to pay for every aspect of care the injured bird requires, as well as the emotional suffering of the wildlife rehabilitator!”. It’s August, and first on the menu is: Fried Rehabber.

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