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How to Excel at Delivering the Right Client Experience

SalesFuel

Each industry is challenged to provide a personalized client experience (CX) for their set of unique customers. The Right Client Experience Varies by Industry Hospitality views loyalty as a growth engine. In a nutshell, that’s the product of the right client experience. How would you know?

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Sales Win-Loss Review Best Practices

SalesFuel

Typically, sellers are so anxious to get to the next stage, they skip this valuable process. Optimize the process with prep and quality questions While any review is better than not, be sure to use best practices. Make sure that whoever you interview, they have experience with your strategy and process.

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7 Disruptive Emotions That Sabotage Your Selling

Sales and Marketing Management

In fact, it’s one of the most painful of all human experiences. The best salespeople master techniques to get past the noes and keep pushing toward the yeses – but in the process, they must field a lot of emotional turmoil. This is why managing disruptive emotions is the primary meta-skill of sales. Desperation.

Emotional 101
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Finding Emotional Connection is The Most Critical Role In Any Sale

Sales and Marketing Management

Acclaimed neuroscientist Antonio Damasio of the University of Southern California conducted research several years ago that highlighted the importance of emotions in decision making. However, due to his damaged brain he did not feel or experience emotion the way a normal person did. So, how do you make this emotional connection?

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Young Thrushes

10,000 Birds

On a recent walk through the Main Ridge Forest Reserve in Tobago we saw a few thrushes that were still in the process of learning their environment and exploring their world and this got me thinking of all the young thrushes I had the pleasure of knowing throughout my life.

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Add Psychometric Assessments to Your Hiring Checklist for Outstanding Results

SalesFuel

Add Psychometric Assessments to Your Hiring Checklist for Outstanding Results Like many managers, you may already use an informal list to track your hiring process. The problem with this approach is that emotion has the search for a new employee. Emotions do not belong on a hiring checklist.

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Signs You Should Walk Away From A Prospect

SalesFuel

They avoid a poor client experience if they do business with someone who is a poor fit. There are several warning signs that may emerge during the discovery process. They may appear disinterested or too emotional. How does the purchase approval process work? Sellers protect their time and energy.