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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

The way to tell which companies are the pretenders and which are legit is by asking just one simple question: “Who is in charge of your company’s customer experience?” The majority of companies don’t have anyone who owns their customer experience or who loses sleep at night over how the company is treating customers.

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Managing Emotional Problems in Rescue Dogs

4 The Love Of Animals

Many dogs are rescued out of abusive or traumatic situations, causing them to exhibit a wide variety of emotional and behavioral problems. Sadly, however, one of the reasons people are hesitant to adopt these dogs is because of the assumption that such dogs are always “damaged goods,&# and can’t be re-trained.

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7 Disruptive Emotions That Sabotage Your Selling

Sales and Marketing Management

In fact, it’s one of the most painful of all human experiences. The best salespeople master techniques to get past the noes and keep pushing toward the yeses – but in the process, they must field a lot of emotional turmoil. This is why managing disruptive emotions is the primary meta-skill of sales. Desperation. Attachment.

Emotional 101
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Engaging B2B Customers Through Immersive Experiences

Sales and Marketing Management

In today’s experience economy, more and more consumers prioritize doing over having. That includes all generations, not just millennials, as recent surveys indicate nearly 75 percent of consumers prefer to increase spending on experiences rather than physical possessions. Step One: Know What Motivates Your Customers.

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The Emotional Lives of Animals

4 The Love Of Animals

Grief, friendship, gratitude, wonder, and other things we animals experience. Many animals also display wide-ranging emotions, including joy, happiness, empathy, compassion, grief, and even resentment and embarrassment. In many ways, human emotions are the gifts of our animal ancestors. by Marc Bekoff.

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Are Your Emotional Intelligence Assessments Results Right?

SalesFuel

But employers also value information from emotional intelligence assessments. Specifically, they are relying on skills-based and emotional intelligence assessments. Instead of asking for college degrees or years of experience, they emphasize skills in the job description. For promising candidates, it may be worth the investment.

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Know When to Hold ‘Em: Drawing Lessons in Negotiations from Poker

Sales and Marketing Management

Author: Andres Lares Negotiation is a soft skill and as a result it requires both training and real world experience to improve. Yes, we train through poker. To make the most of the training, we begin these programs with an introduction to the game itself. Emotions exist. And it works. Here’s how.

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