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Reframing Stress and Emotions as Signals, Not Threats

Sales and Marketing Management

By viewing emotions as signals, you gain the power to respond instead of react. This shift can transform your experience in sales, turning each emotional signal into an opportunity for growth and improvement. The post Reframing Stress and Emotions as Signals, Not Threats appeared first on Sales & Marketing Management.

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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

The way to tell which companies are the pretenders and which are legit is by asking just one simple question: “Who is in charge of your company’s customer experience?” The majority of companies don’t have anyone who owns their customer experience or who loses sleep at night over how the company is treating customers.

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7 Disruptive Emotions That Sabotage Your Selling

Sales and Marketing Management

In fact, it’s one of the most painful of all human experiences. The best salespeople master techniques to get past the noes and keep pushing toward the yeses – but in the process, they must field a lot of emotional turmoil. This is why managing disruptive emotions is the primary meta-skill of sales. Desperation. Attachment.

Emotional 101
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How to Excel at Delivering the Right Client Experience

SalesFuel

Each industry is challenged to provide a personalized client experience (CX) for their set of unique customers. The Right Client Experience Varies by Industry Hospitality views loyalty as a growth engine. In a nutshell, that’s the product of the right client experience. How would you know?

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Managing Emotional Problems in Rescue Dogs

4 The Love Of Animals

Many dogs are rescued out of abusive or traumatic situations, causing them to exhibit a wide variety of emotional and behavioral problems. However, with some patience, training, and most of all love, even dogs with horrific pasts can overcome their emotional obstacles and become healthy, happy pets. Reward Method. Above All, Patience.

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The Emotional Lives of Animals

4 The Love Of Animals

Grief, friendship, gratitude, wonder, and other things we animals experience. Many animals also display wide-ranging emotions, including joy, happiness, empathy, compassion, grief, and even resentment and embarrassment. In many ways, human emotions are the gifts of our animal ancestors. by Marc Bekoff.

Emotional 100
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Engaging B2B Customers Through Immersive Experiences

Sales and Marketing Management

In today’s experience economy, more and more consumers prioritize doing over having. That includes all generations, not just millennials, as recent surveys indicate nearly 75 percent of consumers prefer to increase spending on experiences rather than physical possessions. Step One: Know What Motivates Your Customers.