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Manage Smarter 255 — Real Teams vs. Performance Groups with James Scouller

SalesFuel

James Scouller is an executive coach, author, and leadership thought leader with over 20 years of experience coaching leaders and their teams. Scouller emphasizes the importance of distinguishing between genuine teams and performance groups, particularly at the senior management level.

Groups 110
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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

A recent study by the Relational Capital Group revealed that 89% of senior leaders believe that relationships are the most important factor in their success year over year. The way to tell which companies are the pretenders and which are legit is by asking just one simple question: “Who is in charge of your company’s customer experience?”

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Engaging B2B Customers Through Immersive Experiences

Sales and Marketing Management

Author: Maura McCarthy, Vice President, Communication Solutions, ITA Group, Inc. In today’s experience economy, more and more consumers prioritize doing over having. Engaged customers are more likely to share positive experiences on social media. Step One: Know What Motivates Your Customers. Step Two: Immerse Them in Your Brand.

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Finding Emotional Connection is The Most Critical Role In Any Sale

Sales and Marketing Management

Acclaimed neuroscientist Antonio Damasio of the University of Southern California conducted research several years ago that highlighted the importance of emotions in decision making. However, due to his damaged brain he did not feel or experience emotion the way a normal person did. So, how do you make this emotional connection?

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The Best Sales Presentations Tap into Audience Expertise

SalesFuel

However, consider the frightening circumstance where members of your audience have more experience or credibility on the subject than you. Different groups have different needs. Further, being able to summarize and acknowledge themes and trends helps to organize group dynamics and maintain order. Nobody’s likely to call you out.

Agenda 52
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The Emotional Lives of Animals

4 The Love Of Animals

Grief, friendship, gratitude, wonder, and other things we animals experience. Many animals also display wide-ranging emotions, including joy, happiness, empathy, compassion, grief, and even resentment and embarrassment. In many ways, human emotions are the gifts of our animal ancestors. by Marc Bekoff.

Emotional 100
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Know When to Hold ‘Em: Drawing Lessons in Negotiations from Poker

Sales and Marketing Management

Author: Andres Lares Negotiation is a soft skill and as a result it requires both training and real world experience to improve. This session is taught by a former professional poker player who has sales and training experience. After the round is complete, the group reconvenes to talk about the game itself. Emotions exist.

Game 104