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3 Successful Ways to Manage Workplace Conflict

SalesFuel

Establish Workplace Behavioral Guidelines Listen to All Impacted Team Members Include Conflicting Parties in Resolution Design Establish Workplace Behavioral Guidelines We all come to the workplace, whether in person or online, with previously established expectations. It's these differences in expected behavior that lead to conflict.

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Deadline Approaching for Animal Essays

Animal Person

" Creative Nonfiction is seeking essays about the bonds--emotional, ethical, biological, physical, or otherwise--between humans and animals. Submission guidelines are here : PASS IT ON. We're looking for stories from a variety of viewpoints. The postmark deadline is April 2, 2010."

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Connecting With Customers In a Way That Scales

Sales and Marketing Management

Teaser: When companies connect with customers through emotion, they reap huge returns. And those returns don’t just come from purchases; when companies manage to make an emotional connection, they usually see an increase in customer loyalty, overall customer spend, and referrals. read more

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Animal Stories Wanted

Animal Person

U PCOMING THEME: Animals For an upcoming issue, we're seeking new essays about the bonds--emotional, ethical, biological, physical, or otherwise--between humans and animals. In my inbox yesterday evening was the following from the Associate Editor of Creative Nonfiction .

Animal 100
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On ANIMAL EQUALITY, by Joan Dunayer

Animal Person

But I found that if my goal was for my message to be received, I had to judiciously use accurate terms because there was an intense emotional reaction to them that prevented the message from being received intact, or unadulterated by the emotional baggage. Put simply, many people just can't handle the truth--or too much of it at once.

Animal 100
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Unlikely Healer Walks on Three Paws

4 The Love Of Animals

Ever tech-savvy and always looking for new ways to reach those in need, Henry recently pioneered the development of the world’s first emotional bandage, an Apple iPad app entitled, “Ouch! Emotional bandage,” which conveys some of his lessons. Henry’s lessons are very simple: Hate is learned. You are not defined by what happens to you.

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Every Great Conversation

Sales and Marketing Management

Approaching the conversation like you’re getting to know someone at an office party or backyard BBQ is a sound guideline. When the conversation seems contrived or too forceful, it can be perceived as deceitful. Attention is a combination of active listening and focusing on the other person in the conversation.

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