Remove Emotional Remove Information Remove Morals
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On "Wild Justice"

Animal Person

" Wild Justice: The Moral Lives of Animals ," By Marc Bekoff and Jessica Pierce, is the most recent (for me) book that debunks myths about the differences between human and nonhuman animals. Also, Bekoff and Pierce present a descriptive view, not a normative view of morality. There are no judgments.

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How To Succeed in Sales by Reading Emotions

SalesFuel

Listen, Learn and React is How to Succeed in Sales Sellers apply the science of emotional intelligence (EI) to gain distinct advantages in knowing their prospects’ needs, wants and aspirations. With practice, you develop a nuanced ability to read their emotions, study viable solutions and react accordingly. Why is this important?

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3 Ways Customer Data Can Increase Workplace Efficiency

Sales and Marketing Management

Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies routinely use smart information to create opportunities for personalized engagement, and they can evaluate employee engagement the same way they evaluate customers. Use Analytics to Improve the Team.

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3 Ways Customer Data Can Increase Workplace Efficiency

Sales and Marketing Management

Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies routinely use smart information to create opportunities for personalized engagement, and they can evaluate employee engagement the same way they evaluate customers. Use Analytics to Improve the Team.

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Sales is Storytelling. Marketing is Storytelling. Business is Storytelling.

Sales and Marketing Management

Demonstrating emotional intelligence and empathy goes a long way in marketing communications; no one wants to be treated as if they’re a data point. These are the components that make information persuasive and memorable.”. The moral of your story is, ‘we did this for that client and we can do this for you, too.’”.

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Managing for peak performance in a remote worker world

Sales and Marketing Management

Managers face challenges keeping employees engaged, informed and accomplishing objectives. For their part, employees are reporting mixed emotions about working from home. It’s all too easy for employees to slip through the cracks and feel isolated from their peers, which in turn leads to low morale. of the U.S.

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Combating Disengagement: What can be done about workers’ lack of interest in their jobs?

Sales and Marketing Management

I want to make sure our agents are unbiased in providing information to consumers,” Stahl explains. They can be a huge drain on company morale as their “do the bare minimum” attitude influences their coworkers. The findings are based on a random sample of 30,628 full- and part-time U.S.

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