5 trends in gaining more customer insight
Sales and Marketing Management
FEBRUARY 12, 2020
Author: Umberto Milletti All trends point to 2020 being more focused on the B2B customer, with data and insights as the key to understanding their needs. SDRs are the first human touch with customers, taking the handoff from marketing, refining workflows for ops, and playing a crucial role in identifying and qualifying leads for sales.
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