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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., Allow me to explain this in more detail.

Groups 108
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The Science of Motivation

Sales and Marketing Management

Imagine you’re living in Seattle in 1971 and you’re asked to join a focus group. Because from the beginning, Starbucks has offered an experience worth valuing. Separability:  Reps can think of the trip to Hawaii as a unique experience. It’s not a good idea because they can’t. We don’t know what we don’t know.

Science 76
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What B2B Marketers Can Learn from B2C

Sales and Marketing Management

From focus groups to user surveys, marketing turns to the audience to hear firsthand what is resonating and what is not?—?and The current state of market pulse insights. In business-to-consumer (B2C) industries, brands rarely invest resources in audience engagement without first conducting consumer research.

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Building A B2B Sales Force That Works

Sales and Marketing Management

In this structure, organizations create tightly-knit focus groups ( or pods ) that is made of team members playing different roles. Here too, the objective is to create a ‘repeatable’ process that churns out highly trained salespeople regardless of their experience and pedagogical requirements.

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Tips for Communicating Effectively with Sales Teams

Sales and Marketing Management

Essential to the development of this plan is an understanding of salespersons’ communication preferences and information needs which may be gained via focus groups and/or surveys. Lean Six Sigma is a key contributor to improving the customer experience, increasing revenue and reducing costs at Lawson Products.

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Top 10 Best Market Research Tools in 2025

SalesFuel

Focus Groups : Think of a focus group like a conversational mirror, reflecting back the honest opinions and perceptions of a targeted audience, helping you better understand what resonates. Instead of just sending out surveys, you can run live focus groups and interviews online.