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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., Allow me to explain this in more detail.

Groups 108
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The Science of Motivation

Sales and Marketing Management

Imagine you’re living in Seattle in 1971 and you’re asked to join a focus group. Because from the beginning, Starbucks has offered an experience worth valuing. Separability:  Reps can think of the trip to Hawaii as a unique experience. It’s not a good idea because they can’t. We don’t know what we don’t know.

Science 76
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What B2B Marketers Can Learn from B2C

Sales and Marketing Management

In business-to-consumer (B2C) industries, brands rarely invest resources in audience engagement without first conducting consumer research. From focus groups to user surveys, marketing turns to the audience to hear firsthand what is resonating and what is not?—?and The current state of market pulse insights.

Game 72
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Top 10 Best Market Research Tools in 2025

SalesFuel

Businesses today bank on market research tools to get the edge they need. What's the missing link between blindly throwing market research resources at a problem and intelligently allocating them? Market research, of course! What is Market Research? Market research helps you keep tabs on your competitors.