TEST North America Research Science 
Sales and Marketing Management
JUNE 10, 2019
New research we conducted with Professor Nick Lee of Warwick Business School focuses on the apology because unless those three recovery activities are communicated effectively in the right apology framework, you reduce the possibility that everyone inside your affected client company will appreciate and give you credit for your efforts.
10,000 Birds
JULY 5, 2022
The first half describes the problem (why birds hit windows, the scale of the deaths, scientific research, what happens when birds strike windows) and the second half discusses what to do about it (community and worldwide education, window deterrent solutions, legal mandates and building codes, citizen science–what individuals can do).
10,000 Birds
MARCH 14, 2011
For my new book, due out in 2012 from Houghton Mifflin Harcourt, I’ve been researching sandhill crane hunting. The sandhill crane has the lowest recruitment rate (average number of young birds joining a population each season) of any bird now hunted in North America. Hunters will be required to pass and ID test.
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