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The Customer Experience and Why It Matters

Sales and Marketing Management

Issue Date: 2014-09-01. Teaser: A lot of B2B companies talk about improving the customer experience -- and for good reason. Recent research shows that when customers have a bad sales experience, seven out of 10 times it takes months if not years to repair the business relationship. Author: Paul Nolan. read more'

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Solid Air: Invisible Killer Saving Billions of Birds From Windows–A Book Review

10,000 Birds

Solid Air: Invisible Killer- Saving Billions of Birds from Windows is the summation of Dr. Klem’s expertise, experience, and professional life–what we scientifically know about bird and glass collisions, a handbook on how to prevent them, and, not insignificantly, the story of a remarkable career.

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The Shorebirds of North America: A Natural History and Photographic Celebration–A Book Review

10,000 Birds

It’s a book that counterpoints and combines facts and personal experiences, science-based and eloquent writing styles, textual description and visual information, a history of abundance and an uncertain future. They are by Karlson, from his years as a research biologist in Alaska, and Ted Swem, a U.S.

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Bird Day: A Story of 24 Hours and 24 Avian Lives–A Book Review

10,000 Birds

Hauber Hauber’s mini-essays focus on specific behaviors, enhanced by references to recent research yet written in a relaxed, personal way. of Chicago Press, 2014). © 2023 Tony Angell; © 2023 Mark E. Mark Hauber is currently (just appointed!) I do wish he had included Fairywrens!

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Birding Under the Influence: A Book Review

10,000 Birds

Dorian’s gregarious personality and self-deprecating sense of humor makes even the most meditative sections one of a piece with his birding experiences, producing a good read that may make you think. Plus tales of birding from the point of view of the traveling cyclist. There are also surprises.

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Vagrancy in Birds: A Book Review

10,000 Birds

Vagrancy in Birds is organized into two major parts: (1) A detailed, 62-page synthesis of research and theory and (2) “Family Accounts,” 259 pages covering bird families from Struthionidae/Ostriches) to Thraupidae/Tanagers and allies (Clements is the taxonomic authority). It’s not always easy reading.

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Hong Kong Trip Report: February 2014

10,000 Birds

I visited Hong Kong from February 20-27, 2014. Do your research. I read that the Peak was a great place for thrushes in winter; experience proved the veracity of that observation, but you’ll need to examine the underbrush closely. The result is a nature lover’s paradise rich with mountains, beaches, and birds.

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