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Hard for you to say you’re sorry?

Sales and Marketing Management

New research we conducted with Professor Nick Lee of Warwick Business School focuses on the apology because unless those three recovery activities are communicated effectively in the right apology framework, you reduce the possibility that everyone inside your affected client company will appreciate and give you credit for your efforts.

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Urban Ornithology: 150 Years of Birds in New York City–A Book Review

10,000 Birds

The authors’ detailed delineation of problems with the accuracy of NYC breeding bird surveys or with the limits of historical writings may test a reader’s patience. They wrote books and published research. This is a project that clearly spanned decades. It’s a very mixed chapter. Another big year memoir?