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4 Steps for Customer Experience Success

Sales and Marketing Management

Author: Irina Jakovleva Building a business cemented in the customer experience is table stakes in today’s connected economy for both B2B and B2C organizations. In fact, a recent report from Gartner found that 89 percent of marketers expect that customer experience will be their primary differentiator in 2017.

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Imprisoned by PowerPoint: A Foolproof Escape Plan in Five Steps

Sales and Marketing Management

Replacing the venerable Microsoft product with multi-page memos may or may not be a future-proof strategy, but it’s now the law at Seattle’s largest company. Step 1: Create a Flex-Agenda. But whose agenda matters more? It’s a miniature leadership test: Can you share your vision effectively? Wait a minute,” he realized.

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2017’s Top 4 Sales Trends

Sales and Marketing Management

Through constant innovation, companies test, shift and change their approaches to sales, with the ongoing mission of accomplishing those twin goals. People everywhere are increasingly intolerant of having a sales-y experience. 3: Automation to increase productivity in sales teams. Sell faster.” The question is, how?

2017 66