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Provide a focused agenda. The agenda provides a clear plan for the conversation to ensure you respect their time and achieve both parties’ goals. If the agenda includes virtual log-in, dial-in, or other logistics, send it in advance of the meeting as a reminder. Position yourself for success. This is both a hard and soft skill.
Even with varying departmental agendas and priorities, delivering a superior customer experience is one thing an entire organization can get behind. Irina Jakovleva is vice president of global marketing at Lionbridge , a company specializing in language localization, softwaretesting and e-learning.
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