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4 Steps for Customer Experience Success

Sales and Marketing Management

Author: Irina Jakovleva Building a business cemented in the customer experience is table stakes in today’s connected economy for both B2B and B2C organizations. In fact, a recent report from Gartner found that 89 percent of marketers expect that customer experience will be their primary differentiator in 2017.

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3 Ways Customer Data Can Increase Workplace Efficiency

Sales and Marketing Management

Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies routinely use smart information to create opportunities for personalized engagement, and they can evaluate employee engagement the same way they evaluate customers. Perform a pilot test.

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Is Your Company Failing Enough Times to Succeed?

Sales and Marketing Management

And failed tests aren’t efforts to be circumvented but embraced, as they ultimately enable curiosity, development, and growth by allowing a company to take risks, drive deeper thinking, and outmaneuver the competition. Why a Company Culture Built Around Tested Failure Succeeds. How to Develop a Culture of Tested Failure.

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3 Ways Customer Data Can Increase Workplace Efficiency

Sales and Marketing Management

Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies routinely use smart information to create opportunities for personalized engagement, and they can evaluate employee engagement the same way they evaluate customers. Perform a pilot test.

Groups 72
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The 5 Marketing Conferences You Need to Attend in 2020

Sales and Marketing Management

But (and this is a big but) some conferences are too high level and provide less-than-actionable information, which makes it hard to justify the expense of attending. You’ll leave with actionable information and critical cases on digital tools, strategies, and more. I’d suggest you put this conference at the top of your list.

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This Is Not Your Father’s Marketing Plan, and That’s Good

Sales and Marketing Management

Marketing plans are just as essential to business success today, but they’ve changed dramatically, thanks to changes in marketing itself – the rise of mobile, social media, the internet, all of which have made information more readily available to consumers and forced marketers to engage them even earlier, even more effectively.

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Bringing Sales Online

Sales and Marketing Management

If this sounds like you, read this cautionary tale about how one iconic “boots-on-the-ground” company rose and fell, but can still move toward digital transformation without having to compromise its beliefs or fundamentally rethink its brand. Over the next 50 years, the Tupperware party became a ubiquitous concept synonymous with the brand.

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