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The One Thing the Best Customer Experience Companies Do Differently

Sales and Marketing Management

The way to tell which companies are the pretenders and which are legit is by asking just one simple question: “Who is in charge of your company’s customer experience?” The majority of companies don’t have anyone who owns their customer experience or who loses sleep at night over how the company is treating customers.

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How To Succeed in Sales by Reading Emotions

SalesFuel

Listen, Learn and React is How to Succeed in Sales Sellers apply the science of emotional intelligence (EI) to gain distinct advantages in knowing their prospects’ needs, wants and aspirations. With practice, you develop a nuanced ability to read their emotions, study viable solutions and react accordingly. Why is this important?

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Why Likability is Among the Most Effective Sales Techniques

SalesFuel

Their experience, qualities and skills allow them to form deeper, closer relationships with others. Author, Harvey Deutschendorf, writing for Fast Company stresses that emotionally intelligent behavior is situational and can change according to circumstances. Here are the first three. You can access more directly from the source here.

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The Jewel Hunter: A Book Review About One Birder’s Quest for Pittas and Beer

10,000 Birds

Gooddie gets the book off to a quick start by describing his love affair with pittas (“the ultimate forest prize”), and detailing his decision to give up a good career as sales director of an audio manufacturing company (“my life was out of whack”). The endangered Gurney’s Pitta is losing habitat due to deforestation.

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What Sales Leaders Can Learn From Franchise Business Owners

Sales and Marketing Management

Both experience autonomy, uncertainty, ups, downs and constant pressure to produce. My sales clients have included companies moving real estate, funeral services, spine surgery devices, insurance and all kinds of other widgets. We’re driven – and held back – by our emotions. They improve with time and experience.

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Hard for you to say you’re sorry?

Sales and Marketing Management

If the latter scenario has ever happened to you or your company, you have entered the Service Recovery Paradox (SRP): the situation in which a customer thinks more highly of you after you have corrected a problem than if they never had. a faulty experience with you.

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3 Ways Customer Data Can Increase Workplace Efficiency

Sales and Marketing Management

Companies provide these workers with data, contact history, service history, and so on to help them answer whatever questions the customer asks. But companies focus so much on the relationship between customers and data that they often ignore how smart data practices affect employees. Listening to Employees Like Customers.

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