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How to Excel at Delivering the Right Client Experience

SalesFuel

Each industry is challenged to provide a personalized client experience (CX) for their set of unique customers. The Right Client Experience Varies by Industry Hospitality views loyalty as a growth engine. In a nutshell, that’s the product of the right client experience. How would you know?

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Our Favorite Bird Books (and one pair of Binoculars) of 2022

10,000 Birds

Here are ten titles (it could have been more) selected for their uniqueness, excellence in writing and research, and giftability. There is a wealth of information about these marvelous creatures, given via prose essays, and charts, and tables – it’s all quite user-friendly. But this is more than a coffee table book.

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Learning the Birds: A Book Review

10,000 Birds

Unlike some of us who started birding in midlife, Rogers brings to her new passion an adventurous history of a life lived outdoors–rock climbing (serious rock climbing, not in a gym), kayaking, ballooning, environmental stewardship, time in Alaska and Antarctica–which she uses to inform her new birding experiences.

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Are Your Emotional Intelligence Assessments Results Right?

SalesFuel

Research shows there’s a new focus on skills-based hiring. But employers also value information from emotional intelligence assessments. Specifically, they are relying on skills-based and emotional intelligence assessments. That's why using assessments along with other tools gives managers the information they need.

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Adventures of a Louisiana Birder: One Year, Two Wings, Three Hundred Species–A Book Review

10,000 Birds

Van Remsen, to the Louisiana birding community whose members respond immediately and enthusiastically to Marybeth’s requests for information and access. Marybeth Lima tells her birding and personal stories in straightforward, honest language that never skimps on detail (sometimes a bit too much detail) but never overflows on emotion.

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Why Likability is Among the Most Effective Sales Techniques

SalesFuel

Their experience, qualities and skills allow them to form deeper, closer relationships with others. Show genuine enthusiasm for meeting” Formal sales meetings can often be staid affairs with emotions in check. However, banking the information you glean from the first encounter will return dividends in the future.

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Animal Stories Wanted

Animal Person

U PCOMING THEME: Animals For an upcoming issue, we're seeking new essays about the bonds--emotional, ethical, biological, physical, or otherwise--between humans and animals. Please send manuscript, accompanied by a cover letter with complete contact information, SASE and payment to: Creative Nonfiction. Attn: Animals.

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