TEST Emotional Experience Information Research 
10,000 Birds
NOVEMBER 30, 2022
Here are ten titles (it could have been more) selected for their uniqueness, excellence in writing and research, and giftability. There is a wealth of information about these marvelous creatures, given via prose essays, and charts, and tables – it’s all quite user-friendly. But this is more than a coffee table book.
Sales and Marketing Management
NOVEMBER 8, 2017
Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies routinely use smart information to create opportunities for personalized engagement, and they can evaluate employee engagement the same way they evaluate customers. Perform a pilot test.
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Sales and Marketing Management
MARCH 2, 2018
Author: Judi Hand Contact center employees have one aim: using the information at their disposal to solve a customer’s problem. Companies routinely use smart information to create opportunities for personalized engagement, and they can evaluate employee engagement the same way they evaluate customers. Perform a pilot test.
Sales and Marketing Management
JANUARY 9, 2020
That’s what we set out to find in our latest research study. In a simulation-based test scenario, the executives were told they were reading an email from an outside vendor sales rep they didn’t know and had never met with before. The seller offers benchmarking information comparing the prospect’s company to similar companies.
Critter News
JUNE 16, 2010
I particularly question the use of chimpanzees in medical research. I recently was escorted through a large primate research laboratory by its director. The director informed me that not only spit is apt to fly in such a situation; and at his urging we retreated. Like other mammals, they are capable of strong emotions.
Sales and Marketing Management
FEBRUARY 12, 2018
They carry a core instruction set that informs the actions and outcomes of their work. Just as a person’s identity is composed of a rational side and an emotional side, with DNA driving those pieces, a company is compelled by intellectual and emotional elements. And how do you figure that out? In short, they have DNA.
Sales and Marketing Management
JUNE 1, 2018
Demonstrating emotional intelligence and empathy goes a long way in marketing communications; no one wants to be treated as if they’re a data point. Storytelling has stood the test of time as a critical skill in sales and marketing? Research behind the persuasiveness of storytelling is well-publicized. Stories get a revival.
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